All Lines Busy Please Try Your Call Again Speech

Have you always called a company's support line just to be confronted with an unsympathetic and disruptive attendant menu? Or tried to achieve a representative, just pressing the "0" fundamental does nix?

Yous may not think it, only an auto-attendant is an of import part of your business. It is typically the first signal of contact with your customers, equally they volition call your master number with sales inquiries, troubleshooting questions, etc.

"[Auto-attendants] assist a business of any size in presenting a more organized, efficient, and, if necessary, more robust picture of itself," points out Brandi Armstrong, Co-Founder of Telecentrex and blogger on evancarmichael.com. The right greeting tin can make the deviation between a frustrated client or a satisfied one.

To ensure that y'all keep customers happy and present a professional image, make your auto-attendant easy to navigate. Nosotros've compiled some sample call center greeting scripts that tin can be used in dissimilar situations, whether your company has a small customer support squad or a massive call center with hundreds of people.

Chief Menu Greetings

The attendant carte for your master contact number may be the first class of contact that a client has with your business. Brand sure your greeting is conspicuously articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the card options.

1. Telephone call Heart Departments

Hi and thank you for calling, [Company Name], where [state your short company slogan]. If yous know the extension of the party you are trying to reach, yous may dial it at any time.

To speak with a Sales representative, press one.

To reach a Client Support agent, press 2.

To reach our Billing department, press 3.

If you would like to know our regular business organisation hours and location, press 4.

If y'all would like to speak with an Operator, press 0, or press 9 to repeat the bachelor options.

2. Basic Customer Inquiry

Give thanks you for calling [Visitor Proper noun]. If y'all know your party'due south extension, please dial it at any time.

To achieve our company directory, press ane.

For more than data most [Company Proper name], press 2.

If y'all are an existing customer, please press 3.

For billing questions, press four.

To echo menu options, press 9.

For all other inquiries, press 0.

4 Headset Options for Business VoIP Phone

3. Language Options

Hello, you have reached [Visitor Name]. To go on in English language, press 1, for Spanish, press 2. (Look for customer to enter an selection.)

Y'all've reached the chief carte du jour. To achieve a staff fellow member by name, delight printing 1.

For sales inquiries, press two.

For technical support, printing 3.

To place a purchase society, printing 4.

For bookkeeping, press 5.

To notice a store location nigh yous, please printing 6.

Printing 0 to speak with a representative.

4. Production-Focused

Thank you for calling [Company Name].For more data about our products, press one.

If you have troubleshooting questions, press two.

For billing questions, press 3.

For a Dial by Proper noun directory, press iv.

For our regular business hours, press 5.

If you know your party'southward extension, please dial it now.

For all other inquiries, please stay on the line, and a representative will exist happy to aid you.

5. Offering the Operator First

You've reached [Company Name], the [visitor's slogan]. Please choose from the following menu options:

To speak with the operator, press 0.

For customer support, press 1.

For troubleshooting questions, press 2.

For accounting questions, press 3.

For a listing of our staff members, printing 4.

To go out us a message, press 5.

To repeat these options, press six.

After-Hours Greetings

A separate after-hours bellboy menu can inform callers that your role is closed, land your business' operating hours, and provide options that callers can immediately act upon. For case, you tin can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they tin can login at whatsoever fourth dimension to get general business relationship information. In this situation, be proactive.

six. Afterwards-Hour Options

Thank you for calling [Company Name]. Our offices are currently closed. Our business hours are from Mon to Friday 9 AM to viii PM Eastern Time, and Sat nine AM to 12 PM Eastern.

If you would like to leave a message in our general voice mailbox, press i. A representative volition contact you the following business solar day.

To reach our visitor directory, press two.

For business hours and directions to our role, printing three.

You lot may besides electronic mail united states of america at [company email].

For more data most our products and services, delight visit u.s.a. at [website].

To repeat this message, press the * key.

7. Direct Customers to Your Account Login Page

Thanks for calling [Company Name]. Our offices are currently closed for the day. Standard office hours are Mon to Friday, 8 AM to 8 PM Eastern Time.

Did you know that you can cheque your account status with us 24 hours a day / 7 days a week past visiting [account login webpage]? Here you can view information near your business relationship, besides as answers to full general questions you may have.

Otherwise, please telephone call back during standard office hours, and we volition be happy to assistance you lot. To repeat this bulletin, press the # key.

Vacation Greetings

Automobile-attendants with a customized vacation greeting can exist a festive style to marker the occasion. If you have a retail concern, create a holiday greeting to inform customers of any limited-time sales y'all are offer. If your office is closed for the holiday, be sure you state this in your message.

viii. Advertise Holiday Sales

Thank you for calling [Company Proper noun]. To gloat the holiday season, nosotros are offering limited-time discounts on all purchases. Delight enquire your account representative about them today!

To place an guild, printing 1.

To follow up on an existing order, press ii.

To speak with a representative well-nigh our products, printing iii.

If you accept a billing question, press 4.

To echo the menu options, please press the * central.

9. Vacation Closures

Thank you for calling [Company Proper noun]; we are currently closed in observance of [holiday name]. We will return on [Appointment] at viii AM Eastern Time.

If you would like to reach our Dial by Proper noun Directory, please press ane.

To leave a voicemail, please press 2. A representative will contact you upon our return.

To repeat this carte du jour, delight press the # key.

[If no response subsequently a few seconds] Goodbye.

Voicemail Greeting

Many companies offer an escape selection so that if a caller ends upwards in a staff fellow member'south vox mailbox, he or she can "escape" out of the mailbox and get dorsum to the attendant card. Use a customized auto-attendant for this situation.

x. Escape the Voicemail Box Option

Y'all have reached the voicemail of [person's name].

If you would like to leave a voicemail, delight press 1 and leave your proper name, number, and a cursory message.

If you would like to return to the main carte, please press the # primal.

Like this blog? Yous may be interested in our blog on integrated telephone arrangement features.

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Source: https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts